Frequently Asked Questions For Clients

We specialise in back office support roles, including:

• Admin & Executive Assistants 
• Bookkeepers & Finance Assistants
• Payroll Support
• Data Entry & Processing
• HR & Recruitment Admin
• Customer Support Agents (email/chat)

We offer these as:

• UK-based recruitment (permanent/contract)
• Offshore staffing (remote, cost-effective)
• RPO/BPO services (fully managed solutions)

Not at all. Every offshore engagement is supervised by our UK-based team, led by Karen Ryde, and delivered by trained professionals across our India locations. You maintain oversight through:

• Regular check-ins & reporting
• Clear communication channels (Slack, Zoom, email)
• Transparent performance tracking

Your offshore staff function as an extension of your in-house team.

• Recruitment: We find and place permanent or temporary staff for your business. 
• RPO: We embed as your recruitment team — managing hiring end-to-end, not just placing roles.
• BPO: We deliver fully managed back office services (e.g., payroll, bookkeeping) using offshore talent.

Each solution can be tailored or combined based on your business size, hiring volume, and resource gaps.

We use only cloud-based, secure systems (Xero, QuickBooks, SharePoint, MS 365, Google Workspace) and ensure all workflows are GDPR-aligned. Our offshore staff are trained in data handling best practices, and all work is monitored and managed under UK supervision. 

We offer flexible engagement options:

• Dedicated FTE – Full-time offshore resource 
• Monthly Retainer – Predictable support for recurring tasks
• Project-Based – Fixed-fee for scoped deliverables
• T&M (Time & Materials) – Hourly support as needed

Rate card available upon request.

Our talent is sourced from five key Indian business hubs:

• Hyderabad
• Chennai
• Pune
• New Delhi
• Goa 

Each location is chosen for its talent pool, English fluency, and strong infrastructure.

• UK-based recruitment: Typically within 1–4 weeks
• Offshore staff: 2-6 weeks depending on role complexity
• Projects: Can begin within 72 hours after completed Statement of Work 

We work quickly without compromising on fit or quality.

No. We manage the onboarding, training, and workflow integration process. You’re involved in shaping the brief, and we take it from there — ensuring the staff hit the ground running and understand your systems.

We post roles internally and through our recruitment partners.

To register your interest:

• Submit your CV to our talent team at CV@back-office.solutions
• Include details of your experience with Xero, QuickBooks, admin, or customer support
• Let us know your availability (FT/PT)
• Desired location
• Salary/ daily rate required
• Contact details

Selected candidates will be interviewed and skills-tested.

Yes. Most of our onsite and offshore roles involve direct collaboration with UK-based clients, often via Zoom, Slack, or email. You’ll be expected to:

• Communicate clearly in English 
• Understand UK standards for accuracy, confidentiality, and professionalism
• Work UK business hours (or close to them)

Absolutely. Every onsite and offshore team member has:

• A dedicated manager for support
• Access to training and process documentation
• Regular feedback sessions
• Escalation routes if challenges arise

We want you to feel like a valued part of both Ronin and the client team.

We regularly recruit for:

• Bookkeepers
• Finance Assistants
• Admin Executives
• Customer Support Specialists
• Data Processors
• Payroll Assistants

If you have experience in these areas — especially with UK systems — we want to hear from you.

 We offer both full-time salaried positions and part-time contract work, depending on client demand and your availability. Our full-time roles offer more consistent hours, training, and long-term growth opportunities. 

Experience with any of the following is highly valuable:

• Xero / QuickBooks / Sage
• Hubdoc / Dext / Payroll Manager
• Google Workspace / MS 365
• Trello / Asana / Slack / Zoom
• CRM systems (e.g. Zoho, HubSpot)

We provide role-specific training, but familiarity with UK business systems is a major advantage.

We support businesses across the United Kingdom. Our HQ is based in The City of London and our operational offices are in Cambridge, UK.

Our offshore delivery hubs operate in:

• Hyderabad
• Chennai
• Pune
• New Delhi
• Goa

Remote work options are available for experienced professionals, but you may also be invited to work from client or partner offices or coworking hubs in your city.

Our offshore team says it best:

“We’re treated like real professionals. The UK team respects our input, and we feel part of something bigger.”
— Ananya, Admin Support (Chennai)

“It’s the best of both worlds — flexible work, stable income, and a global team.”
— Ravi, Bookkeeper (Hyderabad)